We offer flexible IT support maintenance packages to suit all needs and budgets, including fully-managed, remote and complementary support contracts. Let us tailor a competitive package to suit your exact requirements, including:
We work with you as an extension of your business, combining all the benefits of a specialist consultancy with the responsiveness of an in-house team - minus the overhead.
Our family of talent includes fully qualified engineers, project managers and consultants, all of whom will work seamlessly towards keeping your systems running at optimum efficiency – 24/7 IT help in Sussex, Surrey, Kent, and Hampshire.
We work to a service level agreement so that you are able to monitor the quality of our performance. Our computer support services are proven to be both more efficient and cost-effective than maintaining in-house support, and you can be confident that your problem will always be dealt with by a qualified specialist.
Your business depends on a fully functioning IT system for its survival. Technology is now so specialised that the most cost-effective way to guarantee business continuity is to outsource IT support to a trusted provider.
All the benefits of a specialist in-house IT support department – without the overhead.
We take complete responsibility for your IT, including maintenance, management and emergency services, security, networks, backup, recovery and monitoring.
Tap into a wealth of specialised knowledge. Our team of highly experienced engineers are qualified to help you deal with any eventuality – fast! While our Microsoft Certified Partner and Hewlett Packard Preferred Partner status means we have an in-depth understanding of all major business systems, including Windows and Linux-based networks.
We become your IT department.
A full service computer support package from CSE includes everything you need to keep your IT running securely and efficiently from the day-to-day running and continuity to more complex projects.
Third-party representation: we liaise with third party software providers (e.g. SAGE, etc.) on your behalf to keep your systems working seamlessly
A remote support contract from CSE is the fast, efficient and cost-effective way of keeping your IT systems performing at peak efficiency, and at a fraction of the cost of employing a full-time IT professional.
Whatever your technical ability, our friendly and knowledgeable team will provide you with complete support, both over the phone and online.
There’s no need to wait for an engineer to arrive, or worry about following complicated instructions. Our technology enables CSE’s fully-qualified engineers to access your system remotely and fix your problems ‘on-site’ – it’s exactly as if they were sitting in front of your computer. Just phone or email and we’ll get straight to work to resolve your problem.
In the vast majority of cases, we can diagnose and resolve any problems within a matter of minutes. On the rare occasions that a problem cannot be fixed remotely, we can arrange a site visit for an additional fee.
Pre-purchased hours may be used for any type of service and as an extra resource for your IT department. The only requirements are that time is used within two years of purchase, and the full amount of time purchased is payable in advance.
CSE will provide a full, managed service, and respond as and when needed, as directed by the client, with emergency calls taking priority in accordance with our response commitments. The client receives a detailed breakdown of how and when the time has been used and can therefore have complete control and peace of mind.
On the rare occasions that a problem cannot be fixed remotely, we can arrange a site visit from an engineer. We guarantee to provide you with on-site assistance within a pre-specified time.
Our expert engineers are trained to deal with any emergency on any system, including Microsoft, HP, Novell, Linux and Dell.
On-site visits may be paid for at a one-off hourly rate. Alternatively, you can pre-buy blocks of on-site time to use as and when required.