Why is Quality IT Support so Important?
With the New Year well under way, it is very possible that you have started thinking about ways to improve your business, or perhaps you are unhappy with a current service provider and need a change? IT support is one of those services that when you need it, you really need it! In-fact, in a recent survey conducted by ‘System Contractor News’, it was discovered that commercial integration businesses value outsourced quality IT support over any other vendor provided service by a vote of 3:1.
Value Outsourced Quality IT Support
There are many reasons that businesses value outsourced IT Support so highly, including the simple fact that in todays’ modern society, your company does not just operate 9-5 any more; now the world is always watching and may want to communicate with you or make a purchase at any time, and if your IT is down, you could be losing customer after customer until the problem is resolved.
Furthermore, particularly outsourcing your IT Support is hugely cost effective. Keeping an expert on-staff “just in case’ can get expensive, while multi-vendor support contracts can also drive up your IT support costs over time. An outsourced solution allows you to have an expert on standby without the full-time wage cost.
‘Computer Systems Engineers’, are a family based company who pride themselves on honesty and integrity. For over 20 years now, ‘CSE’ has enabled their clients to continue running their business, even after drastic IT disasters, thus reducing down time and saving them money.
The support service from ‘CSE’, operates in such a way that they take ownership of the problem from the time a fault is reported, through to fix. They liaise with 3rd party software providers, (Sage, Access accounts, SAP, or other niche market software used within the business), on your behalf to ensure that faults are handled quickly and efficiently.
Whilst ‘CSE’ maintain and support the day to day running of the business systems, they will also provide consultation services to review their own performance and provide insight into emerging technologies. Maybe you want to mobilise your work force or need to provide centrally hosted systems for remote staff, or are looking for Business Continuity through Disaster Recovery solutions? Perhaps you would like to explore the flexibility of Cloud Computing?
‘CSE’ aim to ensure you stay ahead of the game so that your IT expectations are not just met but exceeded. Wherever possible, suggestions for improvements are researched and developed to increase efficiencies and productivity, while reducing cost.
They can also project manage upgrades and new installations for your network infrastructure, servers, computers and even printers. They will administer and manage your systems security, while maintaining the smooth operation of business IT functions.
For more details about ‘CSE’ feel free to give us a call to arrange a free system health check!